Last updated: April 15, 2026
1. Introduction
Welcome to Meshwar ("we", "us", "our"). Meshwar is a ride-sharing platform that connects passengers with drivers in local communities. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the Meshwar mobile application, website (wasalny.tech), and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and profile photo when you create an account or sign in using Google Authentication.
- Driver Information: Vehicle details, driver's license information, national ID, and bank/payment details for drivers registering on the platform.
- Support Communications: Messages, attachments, and other information you provide when contacting our support team.
- Payment Information: Payment method details, transaction history, and billing information.
2.2 Information Collected Automatically
- Location Data: Real-time GPS location during active rides for route tracking, pickup/drop-off navigation, ETA calculations, and safety purposes. Location is collected only when the app is in use.
- Device Information: Device model, operating system version, unique device identifiers, and push notification tokens.
- Usage Data: App interactions, ride history, trip details (pickup/drop-off locations, routes, timestamps, fares), and feature usage patterns.
- Log Data: IP address, app version, crash reports, and performance data.
2.3 Information from Third Parties
- Google Authentication: When you sign in with Google, we receive your name, email address, and profile picture from your Google account.
- Map Services: We use Mapbox for mapping and navigation, which may process location data according to their privacy policy.
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Match passengers with drivers, facilitate ride requests, process payments, calculate fares, and provide navigation.
- Safety & Security: Verify identities, prevent fraud, ensure rider and driver safety, and resolve disputes.
- Communications: Send ride confirmations, trip receipts, driver arrival notifications, support responses, and important service updates.
- Improve the Service: Analyze usage patterns, optimize routes, improve app performance, fix bugs, and develop new features.
- Support: Respond to your support tickets, resolve complaints, and handle lost item reports.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
4. Information Sharing
We do not sell your personal information. We may share your data in the following circumstances:
- Between Riders and Drivers: When a ride is matched, we share limited information (name, phone number, pickup/drop-off locations, vehicle details) between the passenger and driver to facilitate the trip.
- Service Providers: We use trusted third-party services including Supabase (database and authentication), Firebase (push notifications), and Mapbox (maps and navigation).
- Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, safety, or property.
- Safety Emergencies: We may share information with law enforcement or emergency services when we believe there is a risk to safety.
5. Data Storage & Security
Your data is stored securely using industry-standard practices:
- Data is hosted on Supabase with encrypted connections (TLS/SSL).
- Authentication is handled through secure protocols (OAuth 2.0 for Google Sign-In, OTP for phone verification).
- Row-level security policies ensure users can only access their own data.
- Passwords are hashed and never stored in plain text.
- We regularly review and update our security measures.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide Services. Specifically:
- Account Data: Retained while your account is active. You may request deletion at any time.
- Trip History: Retained for up to 3 years for service quality, dispute resolution, and legal compliance.
- Support Tickets: Retained for up to 2 years after resolution.
- Location Data: Active ride location data is retained with trip records. Real-time location is not stored after the trip ends.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate personal information through the app or by contacting us.
- Deletion: Request deletion of your account and associated personal data.
- Portability: Request your data in a portable format.
- Withdraw Consent: Revoke permissions (e.g., location access) at any time through your device settings, though this may affect service functionality.
- Object: Object to certain processing of your data.
To exercise any of these rights, contact us at support@wasalny.tech.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 18, we will delete it promptly.
9. Third-Party Services
Our app integrates with the following third-party services, each governed by their own privacy policies:
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or by email. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: